FAQs Archive - Krontsis Fashion

ARE ALL SIZES AVAILABLE?

In most designs there is STOCK in all sizes. In some projects, however, due to high demand and reduced stocks, not all numbers are available. When a size is not in stock it automatically downloads from our system and appears on the product page as "Out of Stock" and you are informed in time.

ARE MY TRANSACTIONS SAFE?

To protect your personal data, we use SSL 256-bit (Secure Sockets Layer) technology certified by Let’s Encrypt, an internationally recognized leading company in the field of internet data protection. Through Let's Encrypt technology, every item you enter in our eshop is encrypted. All transactions you make at krontsisfashion.gr are governed by International and European Law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to sales. from distance.

CAN I BE INFORMED ABOUT THE PROCESS OF MY ORDER?

You can track the exact location of your order at any time through the "My Orders" link, which is located on the "My Account" page. There you can see what stage your order is at and be constantly informed about its progress. You can also contact the Customer Service Department of krontsisfashion.gr or send an email to info@krontsisfashion.gr stating your name and order code.

CAN I COME TO THE COMPANY HEADQUARTERS TO TRY THE PRODUCTS I WANT TO ORDER?

Krontsisfashion.gr is a physical and online store so you can go through our physical store and try the products you want.

DO YOU MAKE A MONEY BACK?

You can cancel your order in the following cases: 1) Before sending / receiving the product - Cancellation is possible by sending an e-mail to the e-mail address info@krontisfashion.gr or by phone at 2105622985 08: 00-18: 00, Monday to Friday. It is clarified that in order to proceed with the free return of the product, the product must be in excellent condition, received without damage and complete, within its original packaging. Also, the returned product must be accompanied by all the necessary documents that you received upon receipt. If you choose to exercise the right of withdrawal and request a refund, your money will be refunded within 5-6 working days from the date of cancellation of the order, or at the latest within 14 working days in exceptional cases. Shipping & COD costs are non-refundable if choose to exercise the right of withdrawal.

HOW CAN I BUY;

The purchase process at krontisfashion.gr is a very simple and fast process: Step one: Use our categories that are in the main menu of the bar, navigate to our online store and find what you are looking for. You can also buy using the search, looking for exactly the product you want. Step two: When you find a product you want to buy, select your size and click the "ADD TO CART" button next to each of our products. Step three: Check the products you have placed in the cart by clicking on the "SHOPPING CART" which is located at the top right of the website. To remove any product you want from your cart. you can use the "DELETE FROM BASKET" button Step four: Click the "CONTINUE AT CASH" button to complete your purchase. You can pay either by cash on delivery, ie paying cash to the courier upon receipt of your order, either by credit or by bank deposit.

HOW CAN I CHANGE MY ACCOUNT DETAILS?

Changing the personal information in your account is a very simple and easy process. After you "login" to your account at krontsisfashion.gr, giving your email and your password, click on the link "My account", which is located at the top right of the page and there you can edit all your personal data.

HOW CAN I RETURN A PRODUCT?

You have the right to return the product you received within 14 calendar days at absolutely no cost and request its replacement with another size or another product. For returns within Greece you are not charged with shipping costs, as long as you use the transport company that we will indicate. The process is simple and can be done in two different ways 1) You can go directly to the Return Form and fill in the necessary information 2) Follow these steps: You are logged in to your account, where it has an analysis of your recent orders Select the "Return" link (to the right of the box) and the plan to return In the window that opens, select the product you want to return and the reason for its return On the last page, you choose the way you want your money back.

HOW DO I KNOW THAT I CHOSE MY SIZE CORRECTLY?

Most of our designs have regular forms. Choosing the size will not be particularly difficult. However, if you choose a design that you do not like or just do not like, you can easily and inexpensively return it and replace it with another size or design. The product you return must have not been used and must be returned in its original packaging. You have the right to return the product you received within 14 calendar days at absolutely no cost and request its replacement with another size or another product.

HOW DO I KNOW THAT MY ORDER WAS SUCCESSFULLY COMPLETED?

Once you have completed your order the system will automatically send you an email informing you that your order has been placed. This email confirms that you have completed your order correctly and that it has been registered.

FAQs

Frequently Asked Questions